Mobile Counselling services via The Grid

Today we've extended our mobile counselling service to the 800,000+ users on "The Grid" mobile social network platform (Thanks Nic Haralambous for stats update). This means that users on The Grid will be able to access our Drug Advice Support, Debt Counselling and HIV/AIDS counselling services. Users on the Grid have to import contacts and could add one of the following communities:

- AIM
- MSN
- Yahoo
- GTalk
- Icq

Once selected then users would be able to communicate with any of our advice support services. To import any of the above communities on the Grid the following steps should be taken:

1) Go to Online Friends
2) Select menu
3) On the menu select "My Friends"
4) Import Contacts
5) Select Menu -> Add Community
6) Select Community (AIM, MSN, Yahoo, GTalk, Icq), Enter User name and Password
7) Select Import now

The user can add our Drug Advice Support(DAS), HIV Redchatzone and Debt Breaker contacts in any of the above communities to access our FREE services via The Grid.

National AIDS Helpline Mobile Chat service growing

The collaboration with Cell-Life and National AIDS Helpline (managed by Lifeline) ,using our Advice Support Network (ASN) software, offering mobile counselling in the area of HIV/AIDS is clearly showing signs of growth during the "Pre-pilot". Thursday the counsellors had conversations with 16 people and supported 635 messages during their 2 hour session. We are looking forward to see how this project grow as the Lifeline counsellors become more comfortable using the mobile phone medium as a means to support those in need of HIV/AIDS support.

Social Media Workshop Feedback

As we prepare for the next Social Media for Non-profits workshop in Port Elizabeth below are some of the particpants giving feeback about their experiences at the workshop in Cape Town:

Social Media for Non-profits workshop

Yesterday as we hosted a number of non-profit organisation representatives it was exciting to see how these non-profits would use Social media as part of the organisation strategies. It was also an opportunity to have members of the Reconstructed Team (Craig Ross (in image above), Brent Williams and Clinton Liederman) to facilitate the workshop. The day was a huge success as we not only managed to get the participants excited about Social Media but we also explored way of how it could be used practically within the various organisations for Social Change.

Some of the topics covered that got the participants talking was the use of blogs, micro-blogging and mobile phones as part of the organisation to engage with various stakeholders. Some of the challenges for many of the non-profits were the lack of resources (E.g. bandwidth, having staff dedicated to social media strategy etc). However, during the workshop we were able to discuss a basic Social Media strategy that could support Non-profit organisations. Using the following steps as part of the Social Media strategy proved to be useful to the participants:1)listening 2) participating 3) creating 4) building networks and 5) evaluating.

At the end of the day all the participants managed to start a blog, micro-blogging, get involved with social networks and draft a basic social media strategy for their various organisations.

BBC Interview - Drug Advice Support

Tuesday afternoon (25 August 2009) we had the privilege to share our experiences on how we using mobile phones to support people impacted by the problem of drugs. I had an interview on the BBC World Service and you can listen to it online. The interview about Drug Advice Support (DAS) starts at 42:32 (See image for guidance) on the BBC iPlayer.

Social Media for NGOs - Blogging

Social Media for NGO'S

View more presentations from craig ross.

Drug Advice Support - Interview with Advisors

Interview with the BBC

Tomorrow Drug Advice Support will be featured on the BBC World Service - News Hour Radio programme at 12h06 GMT / 14h06 (South African time). This is a wonderful opportunity to share our experiences of how mobiles phones can be used as tools to support the needs of people in need. You can listen live and get more information here

Workshop: Social Media for Social Change - Port Elizabeth

“Introduction to Social Media for Non-profits, NGOs, Community-Based Organisations and Charities”


The “new web” has transformed the way people connect and social media platforms have become an essential part of the organizational and business strategies. These technologies can be useful for non profits as strategic tools for engagement, relationship building with stakeholders and communities, networking and fundraising. With millions of users of social media in South Africa alone and over a billion worldwide across various platforms (PCs, Mobile phones etc.) this is an opportunity for non profits to share with the masses using FREE tools available to support the vision of such organizations.

Content:
This one day training “hands-on” workshop will cover the following areas:
1. Background to social media and tools such as blogs, wikis, micro-blogs, wikis, and multimedia file-sharing sites;
2. Provide a THREE step approach to how your organization can utilize and reap the benefits of social media
3. Practical opportunities for participants to engage with some of the social media tools.
4. Social Media and mobile phones
5. Drafting a Social Media strategy for non-profits.

Objectives:
1. Understanding of Social Media and its context
2. Identified tools that could be integrated into the non-profit operations to support its vision and objectives
3. Introductory level of hands-on experience using social media tools
4. To use mobile phones as possible social media devices
5. Understand the importance of a Social media strategy for a non-profit

Workshop Details:
All required equipment will be provided for the workshop and this includes all refreshments. Workshop price is R750.00 for the day.

Workshop Date & Time: 8 September 2009, 9am – 4pm.

Venue: Nelson Mandela Metropolitan University (NMMU), Summerstrand, Port Elizabeth

To be part of this Social Media Revolution RSVP at rene@impactdirect.org.za or for more information contact Marlon at makesparker@gmail.com

PS: The workshop had limited space for 10 participants only.

Social Media for Social Change - Video

Marlon Parker talks to Nick Booth about Impact Direct in South Africa from Podnosh on Vimeo.

The Art of Mobile Counselling - Part 2

Realising that counselling using Mobile Chat is not the same as helpline or face to face counselling due to a number of factors. Some of the key characteristics and skills for mobile counsellors are:

- Firstly all the counselling skills that applies to helplines and face-to-face is also true for mobile counsellors
- Fast Communication Skills, the mobile chat generation is a "Now" generation who requires immediate response. Fast chat skills would therefore be good to ensure the most of the medium.
- Multiple conversations with various people in need would require being able to multitask
- Understand the mobile language and culture (E.g. know the basics such as not typing in Capital Letters, make use of the basic chat characters just to give that feel of belonging etc.)
- Read between the characters, important to make sense of the expressions through the mobile phone medium.
- Brief and to the point, remember less is best. The small mobile phone screen of most users mean that they do not need long paragraphs but short and to the point messages.
- Creativity, the mobile counsellor should be creative to get the message across in as few characters as possible
- Passion, as with all other form of counselling passion for the area and medium is important.
- Minimal Chat Response (MCR), this is one of the important skills that's required making use of characters during the conversation such as "k", "o" etc. This is important to ensure continuous conversation and getting the user to discuss their situation.

Next week we'll share more on the Art of Mobile Counselling and your comments are welcome as we grow the characteristics and skills of a Mobile Counsellor.

The Web in Developing Countries according to Sir Tim Berners-Lee

The founder of the World Wide Web, Sir Tim Berners-Lee shared his thoughts (See video below) on what the web should be like for all communities around the world. Questions about are developing nations like those in Africa, India being fed a Western Culture via the web has been raised, but the key thing is making sure that every person have the right to access to the web irrespective the device which is the point of access.

He stated that of course mobile phones are popular in developing nations and that this replaces the computer but yet most of the web is still focused around the PC. According to Berners-Lee 20% of the planet (approx. 1.2 billion) have access to the web even though over 4 billion have access to mobile phones. What this mean is the web should also consider those who don't have access to HD, latest technologies but attempt to reach the rest of the world using simple low-bandwidth browsers.

The more people who have connectivity the greater the opportunity for creativity to come forth in those developing nations. This of course leads to innovations that could come back to impact developed nations as well.



Transcript of Sir Tim Berners-Lee's Talk


'In developing countries of course people have phones where they don't have computers. And to a certain extent there are certain level of people who have phones with their browsers but don't have computers.

...where the web at the moment is only used by 20 per cent of the planet, it's possible that we'll get very much more of the planet actually with access as they get phones, and those phones have simple web browsers.

So one of the things we have to make sure is that it works for them, that we don't just target everything in HD, in three dimensions, whatever the next new thing is - at, you know the early adopter, we also have to make sure that we target things in low resolution, low bandwidth, to people out there.

But also we have to realise that one of the things which, when you talk to anybody, for example, about going to Africa, about how people use technology, is they all say it is incredible how whatever the technology is they are really really creative with it. Well guess what? They're human beings and human beings are creative. So one of the things we've got to realise as well is as people, more people get connected, it is their creativity...

...the important thing is we must enable them to create a web that they need and that they want, and they will. If they're enabled, if they're given an open Internet platform, a neutral Internet platform, they will do that. So we must not think that we will be feeding them our culture, we must realise that their culture is going to be coming back very strongly and that is going to be very exciting for the world.'

Drug Advice Support featured in Business Week

Yesterday the Drug Advice Support (Our mobile counselling drug support service) was featured in US publication BusinessWeek, The article "MXit Mixes Mobile Networks with Social Conscience" was the second major publication the project featured in this week. MXit being more than just a Mobile Instant Messenger but moving towards becoming more of a Mobile Social Network have become one the big African Mobile Innovations that will continue to grow in Africa and in parts of Asia according to Herman Heunis, CEO of MXit Lifestyle. He also added in the Business Week article that MXit has an advantage over telecoms in understanding social behavior because that's "the core" of their business. With this perspective towards their product and their innovation we should see a greater increase of MXit type technologies being deployed in the area to support Social Good.

The full article featured in BusinessWeek can be read here.

Digital Voices to Reconstruct Communities

We are a few weeks away of the largest journalism conference in Africa and with an exciting line up of speakers and presenters it is surely going to be one not to be missed. Highway Africa is an annual conference that takes place in Grahamstown, Eastern Cape South Africa. More about Highway Africa on the website:


"Highway Africa is a partnership between Rhodes University (School of Journalism and Media Studies) and the South African Broadcasting Corporation (SABC), with the support of several partners, development agencies and sponsors.

For eleven years the Highway Africa conference has been at the centre of Africa’s debates on journalism and new media. The conference has over the years become the largest annual gathering of African journalists in the world (701 in 2007). In the last four years Highway Africa has evolved into a multi-pronged programme with the following components:

Research: mapping the terrain of the challenges of the interface of technology, journalism and the media

Education and Training: responding to the gaps identified in the research this project makes a practical intervention by re-skilling, upskilling, educating and training journalists.

News Agency: a niche news agency with a network of correspondents across the continent it offers weekly news digest on ICT developments in Africa

Conference: the flagship of the programme, it is the forum for critical reflection on journalism, media and technology and a celebration of Africa"

Last year I had an opportunity to present at the Digital Citizen Indaba conference introducing the Reconstructed Programme with co-presenter Brent Williams and it was really an amazing experience meeting such great individuals passionate about journalism and media.

This year I will be presenting a workshop on Digital Voices to Reconstruct Communities as part of the fourth Digital Citizens Indaba. The programme for the DCI 4.0 is exciting and I am honoured to be part of such a wonderful panel of speakers and presenters.

The Fastest way to break video news: Ask the Bolt

Youtube is definitely one of those sharing sites where users can get news out in a flash. An example is when Usain Bolt won the 200m by shattering the record in 19.19 seconds. The video flooded the YouTube sharing site with millions of people across the world sharing in the news of the fastest man over 200m.



What does this mean for community empowerment? With the proper tools citizens in Communities in Tension could use this medium as a way of sharing breaking news with the world.

Featured in New Scientist Magazine - More facts...

It was a privilege to be featured in this month's New Scientist Magazine, however there were some key information that was excluded from the article and I would like to make mention of it here:

- The service Drug Advice Support (DAS) service helps people across South Africa and have a counsellor base of 19 volunteers
- Wesley Nitsckie is the lead developer on the project working closely with the community as co-developers.
- The leading Community organisation who run the service is Impact Direct Ministries who are based in Bridgetown and partner is Cape Peninsula University of Technology (CPUT)
- The HIV service has been launched in collaboration with the National AIDS Helpline, Lifeline in association with Cell Life.


Many thanks to all who contribute to the success of this project and the community of Bridgetown.

Debt Breaker partner with DRS Holdings

After months of providing hundreds of users advice on the topic of debt and financial freedom using mobile phones, Debt Breaker has signed a national contract in partnership with Debt Restructuring Services (DRS) Holdings. Debt Breaker and DRS Holdings will provide mobile debt counselling services to thousands of people all across South Africa making it the first of its kind in the world.

Launch National AIDS Helpline Mobile Instant Messaging service

Today will be the launch of our hard labour over the past few weeks providing National AIDS Helpline with the technology to offer mobile counselling service to thousands accross South Africa. Why this is such wodnerful opportunity? Interesting facts about South Africa:

1. Highest number of HIV+ people in the world
2. Most unequal countries in the world
3. Best technical infrastructure in Africa, especially cellphones

"Massive potential to use cellphones to provide communication & info services to millions infected or affected by HIV"


We salute the world's first HIV/AIDS Mobile Counsellors as we looking forward seeing how communities will be reconstructed through the use of technology.

National AIDS Helpline counsellors are available Mondays to Thursdays 3-5pm. Add the contact redchatzone@gmail.com (Jabber) or redchatzone (Google Talk) and nickname: Red Chat Zone.

Drug Advice Support going strong

Looking back at how the project has grown not just in number of subscribers but also our advisors on the Drug Advice Support (DAS) is so encouraging. Today as the guys were setting up (see image above) and getting ready to run DAS it is so exciting to see the passion that our advisors have to reconstruct the lives of thousands of people accross our nation. I know that the sacrifices the advisors have made are not in vain and we are seeing the fruits of their labour.

A year ago the team offering advice support on DAS
Well done to the Reconstructed Team for changing the world of citizens of our nation using technology.

Workshop: Social Media for Social Change

“Introduction to Social Media for Non-profits, NGOs, Community-Based Organisations and Charities”


The “new web” has transformed the way people connect and social media platforms have become an essential part of the organizational and business strategies. These technologies can be useful for non profits as strategic tools for engagement, relationship building with stakeholders and communities, networking and fundraising. With millions of users of social media in South Africa alone and over a billion worldwide across various platforms (PCs, Mobile phones etc.) this is an opportunity for non profits to share with the masses using FREE tools available to support the vision of such organizations.

Content:
This one day training “hands-on” workshop will cover the following areas:
1. Background to social media and tools such as blogs, wikis, micro-blogs, wikis, and multimedia file-sharing sites;
2. Provide a THREE step approach to how your organization can utilize and reap the benefits of social media
3. Practical opportunities for participants to engage with some of the social media tools.
4. Social Media and mobile phones
5. Drafting a Social Media strategy for non-profits.

Objectives:
1. Understanding of Social Media and its context
2. Identified tools that could be integrated into the non-profit operations to support its vision and objectives
3. Introductory level of hands-on experience using social media tools
4. To use mobile phones as possible social media devices
5. Understand the importance of a Social media strategy for a non-profit

Workshop Details:
All required equipment will be provided for the workshop and this includes all refreshments for the day. The price of the workshop is R2,000.00 for the day OR RSVP your seat with the code ALL by the 20th August and the Athlone Living Lab will waver your fee by 90% (You Pay ONLY R200.00).

Workshop Date & Time: 27 August 2009, 9am – 4pm.

Venue: Athlone Living Lab
Impact Centre
66 Tarentaal Road
Bridgetown
Cape Town

To be part of this Social Media Revolution RSVP at rene@impactdirect.org.za or for more information contact Marlon at makesparker@gmail.com

PS: The workshop had limited space for 10 participants only.

The Art of Mobile Counselling - Part 1

After an exciting week of training with National AIDS Help Line in South Africa who supports thousands every month with the issue of HIV/AIDS we managed to get 6 of their counsellors all geared up for Chat Counselling using mobile phones. Although all of the participants were qualified counsellors we had to teach the difference in counselling approach via mobile phones. We will be sharing some of our thoughts over the next few weeks of what the necessary skills are to make the best of the mobile medium. Our experience with the Drug Advice Support (DAS) counselling service has taught us that Mobile phones as a medium the following is a few suggestions to consider:

- Mobile chat environment has its own culture and language

- Less is best, the counsellor have to use as little text to get the maximum message

- “Hi” is a conversation, for many just a simple "hi" is a conversation that makes them feel connected in some way.

- Communicate in characters not words. Many of the mobile chat users communicate using characters to make the most of the small screen and limited number of characters per screen

We are looking forward seeing the progress of the National AIDS Helpline as they make use of our technology to support thousands accross South Africa.

National AIDS Help Line on MXit

Today we started a world's first by offering training to the National AIDS Help Line using our Advice Support technology to offer counselling via Mobile Instant Messaging (MIM). This Pilot is managed by Cell-Life, supported by HIV organisation Right To Care and PEPFAR which will allow for this service to be fully funded for the duration of the Pilot. What this mean for the National AIDS Helpline is that it would be now the only organisation in the world to offer counselling with regard to HIV/AIDS using Mobile Instant Messaging using the technology (see image below)that was developed by a community on the Cape Flats in the Athlone Living Lab.

The first day went well as we introduced the future mobile counselors to "The Art of Mobile Counselling" and "Mobile Phones for Social Good". The training is being done by myself and Craig Ross, member of the Reconstructed Team, and will keep you updated on the progress of the week. Also look out for a post on the "Art of Mobile Counselling". To add the National AIDS Help Line on MXit you do the following:

1) Add Contacts
2) Got to Jabber or Google Talk option
3) ID: redchatzone@gmail.com (Jabber) or redchatzone (Google Talk) and Nickname: Red Chat Zone
4) Accept Contact

This service will be live Mondays to Thursdays between 3pm and 5pm.

Community Gaming for Community Empowerment

As we prepare for our next journey in using technology (computer and online gaming) as a way to make a difference in the lives of citizens in Communities in Tension (CiT). Below of some of the Reconstructed guys getting some practice with the Wii and XBox.

MXit response to Media

Over the past few days MXit was again in the media in connection with a young girl who went missing. Fortunately the young lady was found and back home safely. The response from MXit to its 14 million users can be found below:

"(1:42:02 PM) Info: NOTICE: MXit SAYS NO TO POOR JOURNALISM! We condemn the unprofessional and sensation seeking journalism displayed by e-TV and The Star newspaper this last week. Both news channels in some way blame MXit for the disappearance of the Parktown girl. E-TV ran this story Wednesday night, displaying a pornographic website on the backdrop - totally unacceptable as we will never promote pornography. The Star also ran articles that left readers with only MXit to blame. MXit is not responsible for the disappearance of this girl. We want to warn all users again to enjoy our technology with the necessary responsibility and level of maturity; and never to reveal personal information. We challenge both media owners to get these simple facts accurate, and to properly understand our technology. Can we trust what is reported?"

Please find our previous post about advice for parents and users with regard to use of MXit here

Social and Community Informatics and Social Theories of Networks

Athlone is situated on the Cape Flats of the Western Cape in Cape Town, South Africa, which is plagued with violence, drugs and gansterism. The society is described by Parker (2008) as a community in tension. The Athlone Living Lab project includes a community based non-governmental organisation Impact Direct Ministries (IDM). IDM opted to use technology to offer additional support and advice to people affected by substance abuse; HIV, and general social problems. Its services are available to all members of the community.

The Community in Tension Project fits into the emerging Community Informatics field for the following reasons:
• It is using wireless and community based technology from a local centre; This decreases installation and running costs
• It is there for a socially excluded group, who have no resources of their own
• The Mxit language used is cheaper to use than other texting formats
• The group manage the project – questions come in and are answered by the peers.
The Athlone Lab projects strengths and weaknesses are as demonstrated by the Schuurman analysis .The partnership model for the Athlone lab is the community, academia, industry and government. (See Figure 5). The difference of the Athlone project to other living labs is that the community; Athlone; leads the project and are not reliant on funds from other partners: (although funds have to be raised in other ways). The choice of technology was by the community, as was the choice of partners. The future social transformation of a community in tension is led by the community.

You can read more about the Athlone Living Lab and Social and Community Informatics in a technical report here.

Twitter under attack

The above image shows why we could not access Micro-blogging platform Twitter for the past few hours. Already I felt like I had withdrawal symptoms as FaceBook was not giving the same pleasure as Twitter. Indicating how my preference for platforms have shifted.

Living Labs for Social and User-driven Open Innovation

This is the presentation for this evening's NetSquared NetTuesday Meetup.

NetSquared - for Social and User-driven Open Innovation

View more presentations from Marlon Parker.

Mobile phones and the elderly

Yesterday morning we had an exciting time with our Seniors Mobile Session (SMS). It was interesting to see the eagerness on the seniors that visit the Impact Centre who want to know more about mobile phones and technology. The SMS workshops is to support the elderly in the local community to maximise the use of their mobile phones. Being able to do basic functions on their mobile phones (sending texts, checking voicemail etc.) the elderly will be able to engage on these platforms with the younger generations as well as peers and it also seems as if there is an increased interest to learn about the use of mobile phones to access the web.

Below are some videos of the SMS group sharing what they expect from these workshops

A year of Drugs, Sex & Mobile Phones

One year has passed and so many things has happened since we "officially" launched Drug Advice Support (previously known as idmtalk). Drug Advice Support (DAS) is one of our large projects, part of our Living Lab activity, and it emerged out of a need in a community that were experiencing the scourge of drug addiction and violence. Using men and women from the community we started a journey that will change our lives and thousands others forever. This service uses mobile phones as a medium to connect with people all across South Africa offering advice and support to those in need (Mobile Active description of DAS).

Since then we've been in more than 50 articles (that we are aware of!!), 3 television appearances, more than 20 radio interviews and we still believe that we have so much to offer of how technology can be used to make a difference in the lives of many. We've had our server crash, got a team from UWC (Wesley and Paul) using the Chisimba platform as a basis for DAS to co-develop with the community a system that could support the large number of requests. With 19 registered advisors (4 Full time)who all come from the local community of Bridgetown, Cape Town, South Africa the following are some indication of what was achieved during 250 hours online (31 July 2009):

- Number of Subscribers: 9,193
- Number of Messages: 746,440
- Number of Conversations : 30,685
- Number of Conversations related to drugs: 18,963
- Average number of conversations per session: 30,685 / 250 hours = 122.5 per hour or 245 per session
- Maximum number of conversations 473 and the Minimum 21
- Average number of Messages = 1422 per session (Max 3678, Min 234)
- Average number of conversations per Advisor in a session = 24 (Min 4, Maximum 56)

Other interesting statistics were:

- TiK (Crystal Meth) was the most popular drug with 6637 related conversations followed by Heroin with 3223.
- 13% [1211] of subscribers were using this service to get support for a family member.
- 4% [403] of Subscribers are getting offline help/support or counselling after using the service (This is known cases through feedback conversations).




This clearly shows us an example of where mobile phones can be used for social good and make the difference in the lives of literally thousands in a nation. Bare in mind that all this was done with very little resources bu a group of extraordinary individuals passionate about reconstructing their communities.
So through all of this we cried and laughed together, celebrated when DAS subscribers were victorious and saddened when they were struggling, but we've made it and we are still standing. So what makes this year so special that others want to read or hear about it? Simple it is about people caring about other people and giving the little that they have to see lives being Reconstructed. A special thanks to the team of DAS who makes this more than a project of Drugs, Sex and Mobile Phones, but one of where we united can make a difference in our communities and nation.

A Community Driven ICT Development Approach to Empower a Community in Tension (CiT)

We've (Wesley Nitsckie and I) just received confirmation that our paper have been accepted for a conference later this year titled "A Community Driven ICT Development Approach to Empower a Community in Tension (CiT)". This paper highlights a new Agile Development approach that could support ICT for Development projects that requires real time solutions for real time problems. The Drug Advice Support initiative is used as a case study and lessons learnt from this development experience could be of value to other social entrepreneurs or social innovation developers. The abstract for the IDIA Conference is below:

Abstract

"The development of Information and Communication Technologies (ICT) solutions for community empowerment has seen an increased interest from various stakeholders. Such solutions present challenges specifically in the area of identifying the appropriate ICT community development approaches.
This paper suggests a community-driven approach for the development of an ICT solution to support a Community in Tension (CiT) due to the scourge of drug abuse amongst its citizens. The CiT used skills and resources available in the community as part of its development approach. The result of this collaboration was the Drug Advice Support (DAS) system which uses mobile and web technologies. DAS was co-created by the community who needed the system to aid them with the social issues they are facing due to the substance abuse problem. It concludes by indicating how the community-driven systems development approach could be used to aid other communities who require localised solutions."